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Free Consultation
Boost patient satisfaction, reduce wait times, and enhance operational efficiency with our HIPAA-compliant call center services.
At UI & AJ Med Care Communications, we specialize in overcoming the unique challenges faced by healthcare providers. Our call center is designed to optimize workflows and improve patient experience, so your staff can focus on what matters most — quality care.
Our healthcare contact center is designed to alleviate some of the burden in the industry through optimizing workflows and improving patient experience.
key benefits:
Find the right solution for you and your patients and work with a team trained in healthcare- customer service. Our medical call center functions as part of your team, delivering fast responses to patient calls while strictly adhering to your protocols every time.
24/7 patient support and appointment scheduling
HIPAA-compliant data security
Bilingual/ Multilingual support to serve diverse patient populations
Billing & insurance verification assistance
Customized call scripting tailored for healthcare providers
Our dedicated healthcare call center manages inbound calls for clinics, hospitals, and medical practices — from appointment scheduling to billing inquiries. We follow your protocols strictly, ensuring every patient interaction is professional and confidential.
By managing these calls, we free up your staff to focus on what matters most: delivering excellent patient care. Our trained agents follow strict privacy rules and provide friendly, professional support to improve patient satisfaction and streamline your operations.
Partner with us to boost efficiency and enhance patient experience — all while reducing your administrative burden.
Schedule NowPatient Intake & Registration
Appointment Reminders & Scheduling
Telehealth
Support
Insurance Verification & Billing Assistance
Patient Follow-up & Surveys
Emergency Dispatch Coordination
Please complete the form or find our contact details below to get in touch.
We provide appointment scheduling, patient reminders, insurance verification, prescription refill coordination, billing support, and general patient inquiries tailored to medical offices.
Our call center strictly follows HIPAA regulations. All agents receive specialized training on patient confidentiality, and we use secure systems to protect sensitive medical information.
Yes, we can customize our services to handle calls for multiple locations, ensuring each practice’s unique needs are met seamlessly.
We offer flexible hours including evenings, weekends, and holidays so your patients can reach us whenever they need assistance.
Once we review your specific needs and workflows, we can typically launch services within 1-2 weeks for a smooth onboarding process.
We provide detailed monthly reports including call volume, patient satisfaction, appointment conversion rates, and other key metrics to keep you informed and optimize results.